Order Statuses
For your humm orders, the order may go through the following statuses. These statuses are referencing different stages of the order
| Status | Meaning |
|---|---|
| Processing | humm order has been approved and completed. |
| Pending Payment | humm order has been approved and awaiting confirmation by the customer to process the payment. |
| Failed | The payment has been declined, failed or an error. First contact should be to our Customer Service Team by the customer to confirm if there has been a decline and anything we can do to rectify. |
| Refunded | This transaction has been refunded or partially refunded. |
| Cancelled | The order was pending payment from the customer, but has exceeded the holding time and been moved into cancelled. The hold time for humm orders are determined by the “Hold Stock (minutes)” setting within your Inventory section in WooCommerce. |
Still unsure?
Reach out to our Merchant Services Team at [email protected] to get more information of the status of your customers order status.
Updated 9 months ago