1. Login to your Adobe Commerce Dashboard
  2. Navigate to Sales > Orders
  3. Locate the order you wish to refund then click on View

  1. Select Credit Memo from the tabs above the order

  • To refund the full order, scroll to the bottom, review the order amounts you are refunding then click Refund or Refund Offline

  • To refund a partial amount, alter the quantity of the products to reduce the subtotal, then enter the amount you would like to refund under Adjustment Refund amount. Once you have confirmed the subtotals, click Refund or Refund Offline


Any questions?

If you require any help or have any questions, please let us know via the Integration Assistance Form